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Terms and Conditions

Last updated: September 2026

1. About us and these terms

1.1 These terms and conditions (the Terms) govern access to and use of the Assura Safety fire risk assessment software. The software is supplied by Assura Safety Ltd, a company registered in England and Wales with company number 17290758, whose registered office is at 14 Levant Rise, Falmouth, England, TR11 5XF (Assura Safety, we, us, our). Our website is assurasafety.com.

1.2 These Terms form a contract between Assura Safety and the business, organisation or individual that registers for, subscribes to or purchases the Platform (the Customer, you, your).

1.3 The Platform is supplied for business use only. By accepting these Terms you confirm that you are acting in the course of a trade, business, craft or profession and not as a consumer.

1.4 You accept these Terms by signing them, by ticking the acceptance box when registering or purchasing, or by using the Platform, whichever happens first. If you accept on behalf of an organisation, you confirm you have authority to bind it.

1.5 We may update these Terms by giving you at least 30 days’ written notice. If you do not agree to the change, you may terminate under clause 9 before it takes effect. Continued use after the effective date means you accept the updated Terms.

2. Definitions

In these Terms:

3. Nature of the Platform

3.1 The Platform is a software tool that helps Assessors structure, record and report Fire Risk Assessments. It is a productivity and reporting aid only.

3.2 Assura Safety is not a fire risk assessor, fire safety consultant, fire engineer or Responsible Person. We do not carry out, review, approve, validate or sign off any Fire Risk Assessment, and we do not provide fire safety, engineering or legal advice.

3.3 We do not inspect any premises and have no knowledge of the condition of any building, its occupants, its use or its fire safety arrangements beyond the Customer Data entered into the Platform.

3.4 Nothing in the Platform, including its question banks, templates, priorities, AI Output or references to legislation or British Standards, is a guarantee of compliance with Fire Safety Legislation or of the safety of any premises or person.

3.5 No contractual relationship, duty of care or professional relationship arises between Assura Safety and any Client or Responsible Person as a result of your use of the Platform.

4. Use of artificial intelligence

4.1 The Platform uses artificial intelligence to analyse information entered by Assessors, to read legislation and guidance documents, and to generate draft action plans, recommendations and report content.

4.2 AI can and does make mistakes. AI Output may be inaccurate, incomplete, out of date, inappropriate for particular premises, or may cite legislation, regulations or standards incorrectly. AI Output may also omit hazards, deficiencies or actions that a competent Assessor would identify.

4.3 All AI Output is a draft suggestion only. It is not professional advice and must not be relied on without independent review.

4.4 Every Fire Risk Assessment, action plan and report produced using the Platform must be reviewed, checked, amended where necessary and signed off by a competent Assessor before it is issued to any Client, Responsible Person or third party, or relied on by anyone.

4.5 By issuing a Fire Risk Assessment or action plan, the Assessor adopts its full content as their own professional work, including any AI Output it contains.

4.6 You must not represent to any Client or third party that a Fire Risk Assessment was prepared, checked or approved by Assura Safety or by artificial intelligence in place of a competent Assessor. You are responsible for deciding whether to tell Clients that AI-assisted tools were used, and for complying with any contractual or professional obligations you have on that point.

5. Your responsibilities and Assessor competence

5.1 Sole responsibility. You and your Assessors are solely responsible for every Fire Risk Assessment prepared, signed off or issued using the Platform, including its findings, risk ratings, action plans, priorities, timescales and conclusions, and for any consequences of relying on it.

5.2 Competence. You must ensure that every Assessor who carries out or signs off a Fire Risk Assessment is competent within the meaning of the Fire Safety Legislation, meaning they have sufficient training, experience and knowledge, and other appropriate qualities, to assess the specific premises concerned. In particular you must ensure that each Assessor:

5.3 Evidence. You will keep records of each Assessor’s training, qualifications, experience and any professional registration, and provide them to us on reasonable request.

5.4 Professional judgement. The Platform does not replace an Assessor’s professional judgement. Each Assessor must inspect the premises, form their own view and decide what to record, recommend and prioritise.

5.5 Review and sign-off. You will ensure that no Fire Risk Assessment is issued unless a competent Assessor has checked its entire content, including all AI Output and legislative references, and has signed it off in their own name.

5.6 Accuracy of data. You are responsible for the accuracy and completeness of all Customer Data, and for any templates or question sets you create or adapt.

5.7 Responsible Persons. Where you or an Authorised User are a Responsible Person using the Platform for your own premises, you remain fully responsible for your duties under Fire Safety Legislation, and must appoint a competent person to carry out the Fire Risk Assessment where you lack the necessary competence yourself.

5.8 Insurance. You will maintain professional indemnity insurance and public liability insurance appropriate to the nature, scale and risk of your fire risk assessment activities, at not less than any level required by your Clients or by a professional body or certification scheme of which you are a member, and provide evidence of cover on request.

5.9 Authorised Users. You are responsible for the acts and omissions of all Authorised Users as if they were your own, and must ensure each of them complies with these Terms.

6. Legislation, standards and guidance

6.1 The Platform may refer to or draw on Fire Safety Legislation, British Standards and guidance, including legislation, standards and guidance that Assura Safety has uploaded to the Platform and any documents you upload to a legislation library. We do not warrant that any such material, or any AI interpretation of it, is complete, accurate, current or applicable to particular premises or to every part of the United Kingdom.

6.2 Legislation and guidance change. You are responsible for checking that any legislation, standard or guidance cited in a Fire Risk Assessment is current and correctly applied at the date the assessment is issued.

6.3 Legislation, standards and guidance uploaded to the Platform by Assura Safety reflect the versions available to us at the time of upload. They may not be up to date, may not include recent amendments, revocations, new regulations or revised guidance, and may not cover every part of the United Kingdom. We do not undertake to update them within any particular timescale.

6.4 Before signing off any Fire Risk Assessment, the Assessor must check that every piece of legislation, standard and guidance the Platform references or relies on is relevant to the premises, correctly cited and applied, and the current version in force at the date the assessment is issued. Responsibility for this check rests solely with the Assessor and the Customer, and Assura Safety accepts no liability for any reliance on legislation, standards or guidance that is out of date, superseded, irrelevant or incorrectly referenced.

6.5 Where you upload legislation, standards or guidance, you confirm you hold any licence needed to do so (for example, for British Standards), and you are responsible for keeping those documents up to date.

7. Indemnity

7.1 You will indemnify Assura Safety, its directors, employees and subcontractors against all losses, damages, fines, penalties, costs (including reasonable legal fees) and liabilities arising from:

7.2 We will notify you promptly of any such claim, allow you reasonable conduct of its defence, and give reasonable assistance at your cost.

8. Limitation of liability

8.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

8.2 Subject to clause 8.1, Assura Safety has no liability to you, any Authorised User, any Client or any third party for any loss or damage arising from:

8.3 Subject to clause 8.1, we are not liable for any loss of profits, revenue, business, contracts, goodwill or anticipated savings, loss or corruption of data, or any indirect or consequential loss.

8.4 Subject to clauses 8.1 to 8.3, our total liability arising under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the fees paid by you to us in the 12 months before the event giving rise to the claim.

8.5 Except as expressly stated in these Terms, all warranties, conditions and terms implied by statute or common law are excluded to the fullest extent permitted by law. The Platform is provided on an “as is” and “as available” basis, and we do not warrant that it will be uninterrupted or error-free.

9. Fees, term and termination

9.1 You will pay the fees for your chosen plan as set out on our pricing page or in your order, either per report (pay as you go) or per Authorised User per month (subscription). Fees are payable in advance, except pay-as-you-go fees which are invoiced monthly in arrears for the reports you submitted, and are non-refundable except where the law requires otherwise. All fees are stated exclusive of VAT. We are VAT registered (GB 524 8406 90) and VAT is charged at the prevailing rate on top of the fees set out above.

9.2 Subscriptions run monthly and renew automatically unless cancelled by either party before the renewal date through the account settings or by written notice.

9.3 We may change our fees on at least 30 days’ written notice, taking effect from your next renewal.

9.4 We may suspend or terminate your access immediately by written notice if you fail to pay fees when due, materially breach these Terms (including clauses 4 or 5), or become insolvent.

9.5 On termination, your right to use the Platform ends. You may export your Customer Data for 30 days after termination, after which we may delete it, unless we must keep it by law.

9.6 Clauses 4.5, 5, 7, 8, 10 and 11 survive termination.

10. Data protection, confidentiality and intellectual property

10.1 Data protection. Each party will comply with the UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf, we act as your processor under a data processing agreement, available on request. Our Privacy Policy explains how we handle personal data as a controller.

10.2 AI processing. You acknowledge that Customer Data may be processed by third-party AI and hosting providers acting as our sub-processors, listed on our security page. Customer Data is not used to train AI models. You are responsible for having a lawful basis to upload any personal data, including photographs, to the Platform.

10.3 Confidentiality. Each party will keep the other’s confidential information confidential and use it only to perform these Terms, except where disclosure is required by law or by an enforcing authority.

10.4 Our intellectual property. All intellectual property rights in the Platform, including the Assura standard question set, templates, software and branding, belong to Assura Safety or its licensors. We grant you a non-exclusive, non-transferable licence to use the Platform for your internal business purposes during the term.

10.5 Your intellectual property. You retain ownership of your Customer Data and of Fire Risk Assessments you produce. You grant us a licence to host and process Customer Data only as needed to provide and support the Platform.

10.6 Acceptable use. You must not copy, resell, reverse-engineer or misuse the Platform, share login credentials, or upload unlawful or infringing material.

11. General

11.1 Entire agreement. These Terms, together with any order form and the documents referred to in them, form the entire agreement between the parties. You confirm you have not relied on any statement not set out in these Terms, including any marketing material.

11.2 Force majeure. We are not liable for any delay or failure caused by events beyond our reasonable control, including failures of third-party hosting or AI services.

11.3 Assignment. You may not transfer your rights under these Terms without our written consent. We may transfer ours to a successor business.

11.4 Third parties. No Client, Responsible Person or other third party has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

11.5 Severance. If any provision is found invalid or unenforceable, it will be modified to the minimum extent needed, and the rest of these Terms remain in force.

11.6 Notices. Notices must be in writing and sent by email to the address on your account or, for us, to enquiries@assurasafety.com.

11.7 Governing law and jurisdiction. These Terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

12. Your acknowledgement

By accepting these Terms, you specifically acknowledge that:

Questions

Questions about these terms? Email enquiries@assurasafety.com.